We inform you that the general conditions of sale, set out below, indicate, in compliance with the regulations in force for consumer protection, the conditions and methods for proceeding with the online purchase on the website www.2stamp.it and www.2stamp.ch of the products of your interest in a safe, easy and convenient way. Therefore we invite you to read and accept them in order to proceed with the purchase.
In the event of a dispute, the terms and conditions indicated in Italian language will prevail.
These general conditions of sale govern the sale of products marketed by VMI di Gianluca Sordi (hereinafter referred to as VMI), with registered office in Paullo in via Aldo Moro 3 / b (Italy), Fiscal Code SRDGLC90L25F205H, VAT number 07860560965, R.E.A. 1986551 Milan office, through the website www.2stamp.it and www.2stamp.ch to consumer users and users who act for purposes related to business activity.
These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
The company reserves the right to modify these general conditions of sale at any time by posting them on the site.
Any contractual or extra-contractual liability of the company for direct or indirect damages to persons and / or things caused by the non-acceptance, even partial, of an order is excluded.
II. METHOD OF PURCHASE
The purchase of products takes place through access to the site and the relative registration. For each of the products a description is available on the site containing the main characteristics of the same. All purchase support information is intended as a simple generic information material.
It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in color, size, accessory products in the figure.
Correct receipt of the order is confirmed by VMI by means of an automatic reply via e-mail, sent to the e-mail address supplied by the customer at the time of registration. This confirmation message will contain an "order number", to be used in the event of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.
In the case of payment by bank transfer, the customer will receive, by e-mail, the bank details to make the payment correctly.
In case of non-acceptance of the order, VMI guarantees timely communication to the customer.
III. TERMS OF PAYMENT
All prices on the site are to be intended as prices to the public.
Prices may vary without prior notice and the only correct price is the one indicated at the time of order confirmation.
On certain products or transactions, VMI reserves the right to accept orders by reducing their quantity, subject to communication and acceptance by the customer, failing which the order will be considered canceled.
In cases of purchase of goods with the "Bank Transfer" payment method, the customer can make the credit only after receiving the e-mail containing the bank details from VMI. The purpose of the transfer must include the order number that will be communicated to the customer by e-mail. The transfer will be considered valid if made within 5 working days of receiving the e-mail. Within 2/5 working days from the confirmation of execution of the transfer by the customer, VMI will verify the credit and will ship the goods, barring unforeseen events for which timely communication by telephone and / or e-mail will be given.
VMI reserves the right to cancel the order in case of non-receipt of the transfer. In the event that the amount of the transfer does not correspond to the amount of the order, VMI will contact the customer to agree on how to proceed with the order fulfillment.
Customers are advised to keep a copy of the bank transfer receipt as proof of payment.
For more information or to receive support, the customer can use the contacts on the relevant page.
The shipment of the goods takes place only after receipt of the credit.
In case of cancellation of the order, both by the customer and in case of non-acceptance of the same by VMI, the cancellation of the same will be carried out and the release of the committed amount; the order for release by VMI will be given to the bank within 5 working days, in addition to the timing of the banking system. Once the transaction has been canceled, VMI cannot be held responsible for any damages deriving from the release of the amount committed and the relative timing.
VMI reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, VMI reserves the right not to accept the order, or to postpone the shipment pending data proving such ownership.
Transaction security is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.
In case of payment by bank transfer, what the customer ordered will be committed until receipt of the credit on the C / C and in any case no later than 5 days from the order.
For the issue of the invoice, the information provided by the customer at the time of the order is authentic. Invoices are issued to both individuals and companies, so in case of incomplete data during the order phase, the customer is required to provide all the requested data within 10 days of any reminder from VMI, under penalty of cancellation. of the order. The customer can request a copy of the invoice or tax receipt within three months of issue.
IV. DELIVERY METHODS
VMI can only accept orders for delivery to certain countries and territories. The possibility of delivery is indicated to the customer at the time of the order. In any case, VMI reserves the right to cancel an order already placed or to reassess the cost of shipping in the event that the shipment is not possible or more expensive than what was estimated to the customer, providing information to the customer before the cancellation or shipment of the order.
Delivery costs are charged to the customer and are indicated when placing the order. The customer can, during the order confirmation phase, request shipping insurance at his own expense.
In any case, no responsibility can be attributed to VMI in case of delay in the fulfillment of the order or in the delivery by the courier of the ordered goods. At the time of delivery, the customer is required to check that the packaging is intact, neither damaged, nor wet, or otherwise altered;
Any damage to the product or packaging or the mismatch of the packages delivered must be immediately reported to the courier by putting WRITTEN CHECK RESERVE on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to make any objection about the external characteristics of what has been delivered.
In case of non-collection by the customer within 5 working days of the material in stock at the courier's warehouses due to repeated inability to deliver to the address indicated by the customer when placing the order, the order will be canceled. The amount paid for the ordered goods will be returned to the customer, excluding the amount paid to VMI for the shipment of the goods and any costs relating to payment transactions.
All products sold by VMI are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02 which protects the purchases of only end customers who purchase for non-professional purposes, by invoice with indication of the tax code only. To benefit from the guarantee, the customer must keep the invoice or sales document sent with the product itself.
The manufacturer's conventional warranty is provided in the manner illustrated in the specific "Warranty and assistance" section on the 2Stamp.it and 2Stamp.ch websites. If, following verification by VMI, the defect is not covered by the manufacturer's conventional warranty, the customer will be charged for any costs of verification and restoration required by VMI technical assistance.
The 24-month warranty applies to products that show a lack of conformity, provided that the product has been used correctly, in compliance with its intended use and as provided in the technical documentation attached to the product itself. This guarantee is reserved for the consumer. In the event of a lack of conformity, VMI will restore the conformity of the product at no cost to the customer by repairing / replacing or possibly terminating the contract. If, following the intervention of an Authorized Service Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the customer will be charged for any costs of verification and restoration required by the Authorized Service.
Interventions relating to the installation of the product are excluded from the guarantee. Furthermore, components external to the equipment on which the consumer can intervene directly during use and / or maintenance or which may be subject to wear are excluded from the guarantee.
The replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided by the manufacturer. In the event that VMI is unable to return a product under warranty to its customer, it may at its discretion proceed to refund the amount paid or replace it with a product of equal or superior characteristics.
In the case of returning the product under warranty, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any ancillary documentation) and so that the package is suitable for transport.
RIGHT OF WITHDRAWAL
Pursuant to and within the limits of art. 64 of the Legislative Decree 6 September 2005, n. 206, the customer has the right, within 14 working days of receipt of the purchased products, to exercise the Right of Withdrawal, consisting of the right to return the products received and to obtain a refund of the price paid.
Also pursuant to the aforementioned Legislative Decree 206/2005 it is specified that the Right of Withdrawal is exclusively reserved for consumer customers, i.e. only for natural persons who purchase the products for their own use and act for purposes not related to professional activity, or if do not purchase by indicating a VAT number when ordering.
Remote private customers, or those who have made the purchase electronically and without indication of VAT number, have the right to withdraw from the purchase, without indicating the relative reasons, within 14 days.
The withdrawal period expires after 14 days from the day of receipt of the purchased products.
To exercise the right of withdrawal, the customer is required to inform VMI of his decision to withdraw from this contract by means of an explicit declaration sent by registered letter to the address of our tax office indicated below in the withdrawal request form.
For the purpose of the withdrawal request, the customer can, at his choice, use the withdrawal form that VMI can provide on request via email.
To meet the withdrawal deadline, the customer must send the communication relating to the exercise of the right of withdrawal before the expiry of the 14-day period valid for withdrawal.
Furthermore, it is necessary to return the products covered by the withdrawal within the same period of 14 days, to the VMI operational headquarters at the address indicated in the withdrawal request form and under the conditions indicated below.
Address of the operational headquarters for the return of the products covered by the withdrawal:
Via M. Pieri 2
20127 Milan/Milano - ITALY
Tax office address for sending the registered letter containing the request for withdrawal:
VMI by Gianluca Sordi
Via A. Moro 3 / b
20067 Paullo (MI) - ITALY
By withdrawing from the purchase, payments relating to the returned products are refunded, excluding any costs specifically indicated at the time of purchase or as specified below.
This reimbursement takes place within 30 days from the moment in which the withdrawal is physically made, or from the moment the products are returned to VMI, subject to verification by VMI within these terms of the status of the products being returned and confirmation of applicability of the terms of withdrawal. In case of non-applicability or partial applicability of the terms, the customer is informed about it in the same period of 14 days from the return of the products.
The refund is made using the same payment method used by the customer for the initial transaction.
The following are excluded from the right of withdrawal:
a) products customized or supplied to measure according to customer specifications
b) sealed products, in the event that the seals have been opened or deteriorated
c) incomplete products
d) products that are deteriorated, used, incomplete, handled or in a different state from that of a "new product" and for which it is impossible to restore their state to that of origin
The following are excluded from the total refund:
a) the shipping costs incurred by VMI towards suppliers, in the case of products specifically supplied to order also through indication on the 2Stamp website
b) the costs of shipping the products to the customer and those relating to the return
c) expenses related to reimbursement, if any
d) the costs related to the possible reinstatement of the original state of the product, in order to return the product and the packaging to the state of "new product", if this proves possible (if it proves impossible, the withdrawal becomes impossible as indicated in the point 2.d above)
e) the value of any discounts in the case of the purchase of multiple products (such as, for example, product kits offered at a discounted price compared to the list prices of the individual products purchased individually; in this case, a new invoice total is calculated applying the list prices of individual products not subject to return, in order to avoid the application of undue discounts).
The extent of the expenses and values mentioned in the previous list are evaluated, depending on the case, by the manufacturer, the supplier, the 2Stamp courier, the 2Stamp price list in force at the time of purchase, the bank or financial intermediary, or, if necessary, by a third party expert proposed by 2Stamp.
In the event of transport damage occurring during the return, VMI will notify the customer within five working days of receipt of the goods, allowing him to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.
Without prejudice to any repair costs for ascertained damage, VMI will reimburse the full amount paid by the customer for the goods within 30 days and in any case not before receipt of the purchased goods by means of a credit card or bank transfer current specified by the customer. The right of withdrawal is totally lost in the event that the products are returned damaged (for reasons other than transport) or incomplete, or missing parts, accessories and components, including instruction manuals, user licenses, warranties, etc.
Notes: With regard to purchases with collection at a VMI point of sale, the Right of Withdrawal is not applicable as it is not a distance selling.
The sales contract between the customer and VMI is concluded in Italy and governed by Italian law. Unless otherwise stated, the Italian law on the matter applies.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract,
the territorial jurisdiction is exclusively that of the Milan Court
INFORMATION ON THE PROCESSING OF PERSONAL DATA
SUBJECT: information and request for consent pursuant to and for the purposes of articles 13, 23 and 26 of Legislative Decree 30.6.2003 n. 196, concerning the protection of the processing of personal data.
VMI informs you, pursuant to and by effect of art. 13 of Legislative Decree 196/2003, which:
1) the aforementioned Legislative Decree provides for a series of obligations for those who carry out "treatments" (ie collection, registration, processing, storage, communication, dissemination, etc.) of personal data referring to other subjects, prescribing the duty to inform data subjects about the rights that the law recognizes them and about the characteristics of data processing;
2) the processing of your personal data that will be requested and that will be communicated to us will be carried out at the VMI headquarters located in Via Aldo Moro 3 / b 20067 Paullo (MI) ITALY, in compliance with the principles of necessity and relevance with the use of procedures, including computerized ones, for legal and fiscal obligations for the execution of contractual obligations;
3) the data controller is the VMI company. The person in charge of data processing is domiciled for the purposes of the law at the headquarters of the same VMI. On the occasion of these treatments, the owner and the related officers may become aware of the data that will be processed in compliance with the obligations deriving from the privacy regulations and according to principles of correctness;
4) the processing will take place with manual and automated systems designed to store, manage and transmit the data, with logic strictly related to the purposes of the processing, based on the data in our possession and with your commitment to promptly notify us of any corrections, additions and / or updates;
5) excluding communications and dissemination carried out in execution of legal and contractual obligations, the data provided to the writer will be used only for legal obligations;
6) the nature of the provision is strictly necessary in relation to the purpose of the aforementioned treatments. Your provision of the aforementioned data is essential for the exact fulfillment of the activities listed above;
7) any refusal makes it impossible to properly fulfill contractual and legal obligations, compromising the continuation of the relationship established between the parties;
8) at any time you can exercise your rights towards the data controller, pursuant to art. 7 of Legislative Decree 196/03, in particular of:
- know the existence or not of personal data concerning you and their communication in an intelligible form;
- be informed about the owner, about the purposes and methods of the processing and about any responsible person, about the subjects or categories of subjects to whom the personal data may be communicated;
- obtain the updating, rectification or integration of data;
- obtain the cancellation, transformation into anonymous form or blocking of the same;
- oppose the processing of data for legitimate reasons, without prejudice to the limits established by law;
- oppose the sending of advertising material or for carrying out market research or commercial communication.
The full text of art. 7 of Legislative Decree 196/2003 relating to the rights of the interested party is available on the website of the Guarantor www.garanteprivacy.it.
For any communication regarding privacy, the Customer can contact us through the "Contacts" page of this site.