In the case of receiving a shipment with visible damage to the packaging, it is necessary to sign the delivery note "subject to verification". This affixation greatly simplifies the reimbursement request process, as it highlights the defects found from the start.
If the damage is not visible externally, but is verified only when the packaging is opened or the products are used, it is also possible to request a refund, although it is more difficult to prove that the damage occurred at the time of shipment .
1) download and complete the reimbursement request document, which can be downloaded by clicking here
2) collect all the necessary documents listed in it, to prove the damage and quantify its value
3) inform us of this damage by sending the completed document and the other requested documents to our email firstname.lastname@example.org
Without this complete documentation it will not be possible for us to process the refund request. The file will be suspended by the courier, pending the requested documents, until the deadlines set by the laws in force are reached and after this deadline the file will be definitively closed.
2Stamp has no part in the reimbursement decision-making process, nor in the timing of the related procedure, therefore we can only provide the case number to the courier so that we can verify or request the progress.
Compared to the amount requested as reimbursement, as long as it is adequately demonstrable and plausible, deductible amounts can be subtracted, depending on the courier.
If the courier recognizes the damage, the reimbursement takes place in about 6 months. We emphasize that 2Stamp has no part in the decision-making process concerning the reimbursement, nor in the time of the related procedure, therefore we can only provide the case number to the courier so that we can verify or request the progress.
SHIPPING NOT INSURED
In the case of uninsured shipping, unfortunately the reimbursement amount (if recognized) is evaluated exclusively on the basis of the weight of the packaging and not on its content, however valuable, and usually on figures less than € 1.00 per kilogram .
In such cases 2Stamp, without obligations, always tries to meet the customer in the event that the packaging is not sufficient to protect the product.
ATTENTION: in the case of the purchase of cups, plates or other fragile products, we recommend always requesting the insurance when ordering.