TECHNICAL ASSISTANCE

We offer various assistance services depending on the type of machine or product purchased.

SECABO AND GRAPHTEC PRODUCTS

For Secabo and Graphtec branded products we offer direct assistance by telephone and via email by one of our specialized technicians.

Physical assistance takes place at the Milan Lambrate site, or, if necessary and possible, at the customer's home, with an additional cost related to the technician's transfer.

It is possible to request, in the event of purchase, the use of these machines. Further information on the page on the courses of use.

For warranty service please visit the relevant page instead.

OKI PRINTERS

For products with the Oki brand, except for the five-color versions discussed in the next section, telephone and email assistance is always free.

Physical assistance takes place at the nearest Oki center, which you can find by clicking here.

It is possible to request, in the event of purchase, the use of these machines. Further information on the page on the courses of use.

For warranty assistance, please visit the relevant page in the "Oki product warranty" section instead.

OKI PRINTERS WITH FIVE COLORS

For Oki Pro five-color printers we offer direct telephone and email assistance from one of our specialized technicians.

Physical assistance takes place at the Milan or Turin offices, or, if necessary and possible, at the customer's home by Oki technician.

The printer can be installed at the customer's home, it is normally included in our printer purchase quotes. More information on the course of use of the printer by clicking here.

Instead, for warranty service please visit the relevant page.

SAWGRASS SUBLIMATION PRINTERS

For sublimation Sawgrass printers we offer direct assistance via email from the manufacturer itself.

To request assistance with your Sawgrass printer, you must contact them directly via the Sawgrassink website, then click on "Customer support". To receive assistance, the printer must have been registered and you must log in to the site. The assistance responds normally in a short time.

Also on the Sawgrass site there are, in the area reserved for users, several demonstration videos and instructions for use. In any case, we offer courses for sublimation printing, for what is not explained on the Sawgrass site or that is not related to the printer only, for more information you can visit the page on the courses of use.

Regarding the warranty service, we ask you to visit the relevant page instead.

SIGNCUT SOFTWARE

For the Signcut software licenses, assistance is sent via e-mail by the manufacturer.

To request assistance with your license, you must contact them directly via the Signcut website, after logging in to the site. Unfortunately we cannot directly verify the validity of your license, or if it has expired or there are related problems, for this reason we invite you in the case of such problems to contact Signcut directly, whose assistance normally responds in a short time.

HEAT PRESSES, OVENS AND OTHER PRODUCTS

For all other products, in particular heat presses, ovens, Refine and Transmax branded cutting plotters, consumables, assistance is offered directly by 2Stamp. Telephone and email assistance is always free.

It is possible to request, in the event of purchase, the use of these machines. These courses are held at our Milan office via Padova, by appointment. Further information on the page on the courses of use.

About Refine plotters, if the problem is related to the Signcut software, please read the previous paragraph.

For warranty service please visit the relevant page instead.


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